Ever wish you could bring the IT staff home from the office to fix up and maintain your computers at home? Someone to make sure all the computers, laptops, and other computing devices in your home are up to date with all the right software, virus protection, and properly backed up so you don’t lose data or precious family photos? Alpha Geeks has a program for residential computer support: AlphaCare Home.
Our AlphaCare Home program is a comprehensive monitoring and proactive maintenance program that provides you with the following benefits for one low monthly fee.
Benefits include but are not limited to:
- 24/7/365 monitoring of your computers for hardware, software, and other related problems. Most of the time we are alerted to a problem before you even realize one exists. We monitor your event logs in real time, and have auto-fired scripts that kick in to remedy any problems. We then get the report on the result of the script to determine if any further remediation is required.
- Enterprise grade Antivirus and Anti-spyware protection included. Protection currently provided by Vipre Business. We monitor the program on our end and get daily results reports from our console notifying us of anything suspicious found in the latest scan.
- Twice a week system cleaning. Twice a week system cleaning removes all the “digital garbage” that builds up on your system during the course of normal use.
- End user ticketing system. Our ticketing system makes it simple for you to easily send us a request for support.
- Unlimited remote support. No more limits to how much support you can get, worrying about how much time you have used up. If you need remote support for your computers, you got it. (Note: If an issue cannot be remediated remotely, you would have to bring the computer into our shop for service.)
- Guaranteed 24-hour response time to requests for help during normal business hours. We understand, when your computer isn’t working you need help fast. We promise during regular business hours, we’ll respond to your support request in 24 hours or less.
- Software patch management. We keep all Microsoft software patched (up to date) as well as some of the most common software installed on most computers such as Adobe Flash Player, Adobe Reader, Java, Firefox, Chrome, Shockwave, and many others so you don’t have to worry if you’ve got the latest protection.
- We will act as an intermediary between you and any third-party software vendors to resolve problems with their software. Any fees incurred by the third party vendors would be paid by you, but we’ll work with their tech support on your behalf.
- Secure unlimited offsite data backup (optional). Don’t worry about losing data or precious family photos and other memories on your computer. We can make sure it’s all backed up and protected from accidental loss, viruses, or damage.
AlphaCare Home Pricing
Pricing is a flat $30 per computer, per month, or $40 per month if you would like secure, unlimited, offsite backup performed as well.
The only other out of pocket fees not covered by the AlphaCare program would be the cost of new hardware or software and the service fee to set them up and/or install them.
Other Key Points
This truly is an unlimited support program. All of your required computer maintenance and support are covered under this program with no additional out of pocket expenses. I personally do not like the feeling of being “nickel and dimed” by providers and work hard to make sure that our clients never feel that way.
This is a no-contract program. We are here to be your trusted technology partner. At any time if you no longer wish to utilize the services we have to offer you can cancel with no penalties or fees whatsoever. We are looking to form a long term relationship with you and your practice so we can help you grow and change with the times while staying relevant on the tech side of things.
For an even more comprehensive computer monitoring and preventative maintenance program for home computers, check out our AlphaCare Platinum – Home program.