Computer Support Services On Demand For Businesses – Flat Fee
How much does it cost you when technology fails?
Your technology infrastructure is critical to your day-to-day operations. If e-mail or the Internet is down, or software programs are rendered useless, how much does that cost you in productivity as the minutes tick by and your employees are unable to work as effectively or at all? Alpha Geeks can relieve you of that worry and that burden with flat-fee service, reliable hardware and software, and personal, personable support. At Alpha Geeks we only hire certified technicians that provide product, computer services and support you can trust, and solve issues quickly including easy-to-understand reports that contain resolutions and recommendations. With multiple options to choose from, we can tailor a program to protect and manage the care and maintenance of your IT infrastructure that best suits your business needs. From providing you with computers and software and help-desk support, to handling data backup and patch management, we offer professional, reliable computer services at prices that are straightforward and affordable.
Pick and choose what works for you.
Routine maintenance can significantly reduce the amount of downtime caused by hardware failure, virus or spyware infection, or program corruption. Our unique Complete Care program offers reliable computer support to small businesses for prices you would expect to pay for home support. And the program is flexible so you can pick and choose the products and services that are right for you.
In addition to preventative maintenance for your computer, these services can help keep computers running like new, and your data safe:
- 24/7 Real Time Network/Computer Monitoring
- Data Backup & Recovery
- PC & Server Maintenance & Repairs
- Network Troubleshooting
- Software Updates
- Virus Scans & Removal
- Remote Desktop Support
- End User Trouble Ticketing System
- Firewall Setup & Support
- Printer Setup & Support
- New Computer System Setup
|24/7 Monitoring & Reporting
We use a software agent that monitors the health of your system and reports any critical errors back to us in near real-time.
|Managed Antivirus & Antispyware
Price of programs included!
Never pay for protection again. We actively monitor programs to ensure proper usage.
|Patch ManagementWe routinely update all Microsoft and other programs on your system preventing security holes which otherwise go un-patched.|
|End User Ticketing System
You have the ability to create and track support tickets, just like you do in a large scale business, right from your computer.
|Guaranteed Ticket Response Time
Based on the plan you select, your support tickets will be rapidly acknowledged.
Pick the plan that suits your needs for onsite support options (additional fees may be charged based on coverage).
|Remote Network Troubleshooting
We will get you back online or communicating with other computers in a flash.
|Unlimited Phone & Remote Support
99% of issues can be resolved remotely. If it can be done remotely it’s included.
|Unlimited Data BackupNever lose a program, picture, or document again. Recovery of deleted data included.|
Business Class Computer Support Pricing
We can be an extension of your IT staff or be your IT staff.
We can work with you on an as-needed basis, provide ongoing Complete Care programs that you choose, or we can function as your IT staff. As your IT staff through our Alpha Care program we can even provide hardware and software, owned and serviced by Alpha Geeks, but for your use in your office. Hardware is replaced every three years and if anything breaks, gets lost, etc., a replacement is delivered to you the next business day. Technical issues will be resolved in 24-48 hours and it includes most/all/specifically these services from the Alpha Care program. The Alpha Care program eliminates what can be costly capital and personnel expenditures from your books for a reasonable monthly fee.
The First Name in Computer Support is your one-stop shop!
No matter what your business needs are, we can help. We’ve created options and programs specifically for you, the small business owner, so you can affordably manage your IT infrastructure without worry and possibly even without manpower. Managing software updates, monitoring for viruses and spyware, and backing-up data are not what you want or should be spending your time on. Let trusted professionals take that responsibility off your hands. We pride ourselves on knowing our clients by name, not a ticket number. And as small business owners ourselves we understand operations budgets and the value of reliable, quality service at affordable prices. We want to help you succeed by doing what we know best. Call us for a free consultation today at 414-431-8772.